Return & Refund Policy | Carpet Floor Dubai

At Carpet Floor, we sell the best carpets, modern rugs, and flooring in Dubai and across the United Arab Emirates. Your happiness matters to us. If your order does not feel right, this page tells you what to do next.

1. Return Timeframe

You have 7 days from your delivery date to request a return. Your products must be in its original, unused state. Keep the packaging too.

We cannot accept returns on custom-sized carpets or made-to-order flooring. These are cut and prepared just for you.

2. What Cannot Be Sent Back

A few product types fall outside our return policy:

Carpets or rugs cut to custom sizes
Flooring made to your specific order
Items already installed at your property
Products damaged after delivery by mishandling
Anything marked as final sale or clearance

3. Starting Your Return

Getting a return started only takes a few steps:

Reach out to our team within 7 days of receiving your order.
Share your order number through WhatsApp or email.
Explain why the item is being returned.
Wait for our team to confirm eligibility.
We will schedule a pickup, or guide you to drop it off.

Reach our team here:

WhatsApp: Chat With Us
Email: info@carpetfloor.ae
Phone: +971 56 452 4245

4. Product Condition Requirements

Before we accept a return, your item should still be:

Free of stains, tears, or marks
Unused, with no signs of wear
Packed the way it arrived
Complete with original tags attached

Items that don’t meet these standards may not qualify for a return.

5. Received a Damaged or Incorrect Item?

Mistakes happen, and we take responsibility fast. Let us know within 48 hours of delivery. Attach a few clear photos showing the issue.

We will send a replacement service or issue a full refund for your items. You won’t pay a single dirham extra when the fault is ours.

6. When You’ll Get Your Refund

Once your returned item reaches us, here’s what happens:

Our team checks the item within 2 to 3 business days.
Approved refunds go back to your original payment source.
Bank refunds usually land within 5 to 7 business days.
Cash orders can be refunded by bank transfer or cash, your choice.

7. Who Covers Return Shipping

This depends on why you are returning the item:

Our error (damaged or wrong product): Carpet Floor covers the cost.
Changed your mind: The shipping cost falls on you.

8. Swapping for Something Else

Prefer a different color, size, or pattern? Exchanges are available within 7 days of your delivery date. The item needs to be unused and in its original form. Get in touch and we’ll sort it out.

9. Cancelling an Order

Orders can be cancelled anytime before they leave our warehouse. Just message us right away.

Once shipping or installation has started, cancellations aren’t possible. This also applies to custom orders already in production.

10. Not Happy With Installation?

If our flooring or carpet installation didn’t meet your expectations, tell us within 48 hours. We’ll send someone to review the work and make it right, free of charge.

11. Get In Touch

Still have a question about your return or refund? We’re just a message away.

Carpet Floor 318th Road, Al Asayel St, Dubai, United Arab Emirates Email: info@carpetfloor.ae Phone: +971 56 452 4245 WhatsApp: Chat With Us

This return policy covers every purchase made through carpetfloor.ae and our Dubai showroom.